FAQs

for Indiana Online Driver Improvement

TECHNICAL QUESTIONS

    • 1.  I have already registered. How do I login?

The “Student Login” button is located in the top right-hand corner of this page and our Homepage. This will take you directly to the login page. Enter your username and password to access your account information, including course materials.

    • 2.  Uh-oh! I forgot my password/username. How do I retrieve my login information?

Don’t worry, we are here to help! Click here to have your information emailed to you.

    • 3.  How long will it take for my certificate to reach me?

Notification of your completion will be transmitted directly to the Bureau of Motor Vehicles (BMV) within 3 business days of your completion. Please allow 7 to 10 business days for the BMV to apply your completion to your record. If you would like your completion information processed faster, please order the “Same Day Processing” upgrade and we will notify the BMV the same day that you complete the course.

    • 4.  How do I get a copy of my certificate?

If you have been instructed to attend this course by a Judge or Court, we will also send your course completion certificate directly to you. Depending on the time of day you finish the course, your certificate will either be sent the same day or the next business day. You can choose to have your certificate sent via regular US Mail, by FedEx Overnight, Second-Day, or Third Day Delivery when you register. Please note that FedEx does not deliver on weekends. You must sign and date your certificate. You are then responsible for delivering your certificate to the court.

    • 5.  How can I find the most up-to-date information on when I will receive my certificate?

For your convenience, you may track your certificate’s arrival. To do this, just log into the “Student Login” section with your username and password.  We will also send you an email once your certificate has been processed, and another one once it has been shipped!

    • 6.  Will I have to verify my identity during the DSP course?

Yes.  During online registration you will asked 10 personal validation questions . These questions will be asked at random intervals during the course and are designed to ensure that you are the only person taking this course. If you fail to answer three (3) validation questions correctly, you will then be required to use voice biometrics to verify your identity for the remainder of the course. If you are required to use voice biometrics as a result of failing three (3) validation question, you will be prompted to call a toll-free telephone number to record a voice sample. At random intervals during the course, you will be asked to call again to verify your voice against the voice sample on record. If your voice sample does not match the voice sample on record, you will not be allowed to continue the course until a successful match is obtained.  If you fail to validate your voice sample three (3) times, your account will be suspended.

Finally, you will be required to verify your identity prior to taking the final exam using LexisNexis, one of the nation’s most reputable identity verification service companies. LexisNexis will draw upon publicly available information, such as utility and property tax records, and ask you a series of questions based upon that information. You must answer all of the questions correctly in order to take the final exam. If LexisNexis is unable to draw enough information to ask these questions, you will be required to download, print and have notarized an affidavit under penalty of perjury that you are not getting assistance from any other person while taking the final exam.

    • 7.  How many chances will I have to pass the final exam?

Once we have verified your identity via an independent source, Lexis Nexis, as described above, you will be required to take a final exam that consists of 30 questions that are either multiple choice or true and false. You must answer 80% of the questions correctly in order to pass. If you don’t pass, you can re-take the exam two (2) additional times before your account will be disabled and marked as failed.

If your account is disabled and marked as failed, you have the option of re-enrolling in the course again as long as you have at least 10 days before your due date remaining.

    • 8.  How long is the course?

The Indiana Bureau of Motor Vehicles (BMV) requires that you spend at least four (4) hours taking this course. This is a requirement for all approved Indiana online driver improvement courses. You must spend the minimum required time on each lesson page before you will be allowed to proceed to the next page.

In order to ensure that you are actively participating in the course at all times, you must not be “idle” (meaning you are not clicking or scrolling on the lesson pages) for longer than 5 minutes or you will be kicked out of the course

    • 9.  How long do I have to complete the course?

You must complete your course within 10 days of your due date in order to allow sufficient time for the BMV to process your completion. If you do not complete your course within this time, your account will be disabled and marked as failed.

    • 10.  What methods may I use for payment?

You can pay online using a credit or debit card, or by sending us a check or money order by mail. If you pay by mail, we must receive your payment before we can send you your completion certificate. If you are going to be mailing you payment, please send it to:

ABetterDriver.com
640 S. San Vicente Boulevard, Suite 490
Los Angeles, CA 90048

You will also have the option of partial payment, where you can pay 50% of the course fee during registration and the other 50% at any point prior to taking the final exam.